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Inbound Order Processing & Customer Service

Pike Communications fully recognizes the magnitude of outsourcing your customer service to a third party. Our goal is become a seamless extension of your own staff and provide your customers with absolute consistency, dedication, and loyalty.

Our staff of customer service agents handles inbound calls 24 hours a day, 7 days a week, 365 days a year.

The Inbound Telemarketing Services Pike Communications provides includes:

Catalog Sales
Catalog/Literature Requests
Customer Service
E-Commerce
Live Chat and Email response.
Bilingual Support

Everyone on our staff is carefully screened and selected, thoroughly trained and constantly supported by management. Our agents are trained to know your business, your products and services, your customer demographics and your call center needs.

The majority of our agents are full-time employees, providing stability and continuity in servicing your customers.

To ensure the quality of performance is always at its highest level, management continually monitors agents' calls and review their performance at regular intervals. Consistently outstanding performance is the standard.

Pike Communications can deliver a customized solution for you. We can provide dedicated agents, shared agents, or a blend to best meet your needs. We offer 24/7 customer service, after-hours and overflow.

We can process your orders via your website’s shopping cart, use our own Mail Order Processing System, or use your own system via remote access. Applications can also be developed specifically for your requirements, using our scripting development tool.

All of these services create a group within Pike Communications that is, in essence, a marketing extension of your staff reflecting your company's business philosophy and personality as if we were your own employees.

We live by our company slogan everyday, Be Nice…. It’s good for business!