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Technology Continuous investment in developing Call Center technology allows us to maintain efficiencies and economies of scale as we continue to grow. Our telemarketing workstations are network and internet connected to a primary Windows 2000 server with redundancy to ensure data integrity. We use both proprietary and commercially available call center order entry and database software including fully scripted knowledge-based online programs. Agent stations are web enabled to provide real-time order entry and literature requests. Our call center technology is built around an NEC ASPIRE IP system. This state-of-the-art hardware offers call routing to our representatives while monitoring the work load of each agent and distributing the calls accordingly. Our clients enjoy improved customer satisfaction and increased revenue through a reduction in on-hold time and fewer dropped calls. This highly proficient and cost-effective service offering is backed-up with a natural gas fired generator to virtually eliminate any interruption in service. Utilizing our up-to-date call center technology and programming software, we can provide you with:
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