Pike Communications, Inbound and Outbound Business Telemarketing North of Boston in Massachusetts

Technology

Continuous investment in developing Call Center technology allows us to maintain efficiencies and economies of scale as we continue to grow.

Our telemarketing workstations are network and internet connected to a primary Windows 2000 server with redundancy to ensure data integrity. We use both proprietary and commercially available call center order entry and database software including fully scripted knowledge-based online programs. Agent stations are web enabled to provide real-time order entry and literature requests.

Our call center technology is built around an NEC ASPIRE IP system. This state-of-the-art hardware offers call routing to our representatives while monitoring the work load of each agent and distributing the calls accordingly.

Our clients enjoy improved customer satisfaction and increased revenue through a reduction in on-hold time and fewer dropped calls. This highly proficient and cost-effective service offering is backed-up with a natural gas fired generator to virtually eliminate any interruption in service.

Utilizing our up-to-date call center technology and programming software, we can provide you with:

  • web enabled CSR stations
  • skills based call routing
  • custom scripted knowledge based programs
  • customized reports & exports for flexibility
  • live web site data entry
  • client/call identity display
  • e-mail processing
  • generator power backup for critical systems

 

Pike Communications, Inbound and Outbound Business Telemarketing North of Boston in Massachusetts



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PIKE COMMUNICATIONS

100 Cummings Center, Suite 306L
Beverly, MA 01915-6118
Telephone: 1.800.331.PIKE (7453)
For International Call: +001.978.524.8777
Fax: 1.978.524.8585

e-mail: info@pikecommunications.com

PIKE COMMUNICATIONS a full service 24/7 Massachusetts Call Center, was incorporated in 1980 with a mission to offer quality inbound telemarketing, catalog sales and mail order services. Today, we provide inbound telemarketing, outbound telemarketing, web-based order entry and Call Center outsourcing solutions for national and international companies, including catalogs, e-commerce, consumer and service accounts, business-to-business accounts and our state's Travel & Tourism Authority. Some of our inbound telemarketing clients have been with us for over 20 years. For all of these companies, we are their Telemarketing Partner, 24 hours a day, 7 days a week.

PIKE Communications provides full-service telemarketing solutions with a depth of experience not normally found in the call center industry. Our company boasts over 20 years of catalog call center and database management experience, which includes telemarketing, mail & fax order processing and email & web order processing. We provide catalog call center support services that include telephone, mail, returns, customer service, list management, source code analysis, order form design and printing consultation. Cutting-edge technology combined with our strong management team, supervisory staff and customer service representatives has allowed us to develop and maintain outstanding customer and client relations. With more than 20 years of direct marketing expertise, we continue to grow and enhance our capabilities to achieve a common goal: a satisfied customer.